Grow your voice and business with PBX

Enterprises don’t need to disrupt their current external communication infrastructure and operations anymore. Get clear, reliable and cost-effective voice calls with Voice over IP and PBX services.

Did you know? PBX stands for Private Branch Exchange, which is a private telephone network used within a company or organisation. The users of the PBX phone system can communicate internally (within their company) and externally (with the outside world), using different communication channels like Voice over IP, ISDN or analog.

A professional PBX system presents a number of key benefits for your organisation which will help you grow your business and enhance your overall image:

#1: Much easier to install & configure than a proprietary phone system: An IP PBX runs as software on a computer and can leverage the advanced processing power of the computer and user interface as well as features.

#2: Centralised Control: A PBX phone system can provide a receptionist feature that allows all the calls coming into your company’s many phones to be accessed by one number. That means that instead of including a long list of individual phone numbers in directories or advertisements, you could just list one number.

#3: Significant cost savings using VoIP providers: With an IP PBX you can easily use a VOIP Provider for long-distance and international calls. The monthly savings are significant. If you have branch offices, you can easily connect phone systems between branches and make free phone calls.

#4: Eliminate phone wiring: Connect directly to a standard computer network port so you can now eliminate the phone wiring and make adding or moving of extensions much easier and allows for hot-desking or remote working.

#5: Cost Monitoring: PBX phone systems keep logs of all incoming and outgoing calls. Being able to see how many incoming calls your business received is a feature that is not available with conventional phones. You can also see whether employees are making personal calls and how long each call lasts to see who is being most efficient and who may be wasting time—and money.

#6: It is scalable: Proprietary systems are easy to outgrow. Adding more phone lines or extensions often requires expensive hardware modules. In some cases, you need an entirely new phone system. Not so with an IP PBX. A standard computer can easily handle a large number of phone lines and extensions.

#7: Better customer service & productivity: With an IP PBX you can deliver better customer service and better productivity. Since the system is now computer-based, you can integrate phone functions with business applications. For example, bring up the customer record of the caller automatically when you receive his/her call, dramatically improving customer service and cutting costs by reducing time spent on each caller.

#8 Automation: One of the advantages of a PBX phone system is that you don’t have to employ a receptionist to answer calls. You have probably called a company and heard the “auto attendant” instructions directing you to dial a particular number for a specific service – that was a PBX system.

#9: Better phone usability: SIP phones are easier to use! Employees often struggle using advanced phone features. Setting up a conference or transferring a call on an old PBX requires detailed instructions. Not so with an IP PBX – all features are easily performed from a user-friendly interface and graphics.

#10. Image Enhancement: Installing a PBX gives you the same presentation as big companies. Customers will get the impression they are dealing with a large or formal organisation even if you’re just a small business with only one or two partners. This boosts your business credibility and inspires confidence in customers who might otherwise worry about the risks of dealing with a small operation.

Increase your employee’s accessibility, productivity and levels of communication with the introduction of a well thought through PBX solution with Rito- Technologies. At Rito Technologies we maximise business output through technology.

For more information about our IT Strategic Planning or Technology Management Services, please get in touch with us at info@rito-tech.co.za and we will gladly assist you.