Back to basics with IT support

IT is imperative in the modern business environment, but not everyone has basic IT support. Whether from lack of availability or less capital to invest, some organisations lose out when it comes to a dedicated IT support team, whether it is on-site or remote support.

Why IT Support is Essential

Cybersecurity threats continue to grow. A significant increase in the number of reported incidents has occurred since March of this year. Hackers believe more vulnerabilities are exposed as people move from a secure office network to a remote location without adequate security.

Downtime is also costly, but with properly monitored systems, equipment failures can be identified and replaced before they fail and or if they do fail, your data or information is securely backed up.

Finding the right IT service and support provider can go a long way to protecting your digital assets and helping your bottom line. Knowing that your system is being monitored can bring you peace of mind.

 Book a free assessment to see if you are ready to outsource your IT support?

But when do you outsource?

If any of these look familiar to you, then it is time to start outsourcing your IT support:

  • You’ve noticed a decrease in company efficiency
  • Security problems are higher in frequency and are difficult to resolve
  • Your bottom line is getting hurt from the various problems your business is encountering
  • You don’t have enough IT staff to cover all issues, and your experts are handling small problems
  • Customer support is not resolving problems fast enough or at all
  • You don’t have an effective recovery plan in case of lost data
  • You don’t have the financial resources to invest in new cybersecurity infrastructure, which is hampering company performance

The advantages to outsourcing

  1. Cost Savings and Control
    One of the most surprising benefits to IT outsourcing is that it can actually save you money! In-house IT teams can be very expensive to hire and train and may not be used efficiently, as the IT workload can be quite variable. Outsourcing your IT to a managed service provider gives you the support you need when you need it, and you only pay for the services you use. Ultimately, this can save your business money and help you budget more effectively.
  1. Increased Efficiency
    A managed service provider knows how to help your business run more efficiently. By helping you redesign workflows, automate tasks, and upgrade equipment, you can have state-of-the-art technology to help you run more efficiently and keep up with your peers and competitors.
  1. Experts and Experience
    An in-house IT team only sees the problems that have already arisen in your business. When you use IT outsourcing, you are hiring experts that see a wide variety of IT problems every day.
    This means when a new problem arises, they already know how to fix it for you quickly and at lower costs. The IT professionals at a managed service provider are constantly undergoing training in the latest technology to provide you the best service available.
  1. Support your Business Goals
    Your company has limited resources. When you are forced to spend time and energy making IT decisions on complex systems, you are being taken away from the goals of your business. IT outsourcing allows you to focus on what you want for your business, while your managed service provider supplies the IT support you need to get it.
  1. Security Enhancements
    Cyber security is an extremely important topic. Your network has vulnerabilities you must protect against. IT outsourcing allows you to tap into the extensive knowledge of experts trained in this topic to provide you with security solutions that will work for your business. Your managed service provider can help keep your software and security up to date for your protection.
  1. Maintain Compliance
    Today, many industries have compliance standards that must be met. Without additional support, it can be easy to fall out of compliance, which can cost your business significantly. IT outsourcing lets you focus on doing the work, while your managed service provider helps you implement strategies to maintain compliance for your industry regulations.
  1. Be Competitive
    If you have a small- or medium-sized business, you simply do not have the same range of resources that larger corporations enjoy. However, IT outsourcing lets you have the same level of expertise, equipment, and support as these larger companies. This allows you to keep up with the bigger companies, while providing the excellent customer experience your clients expect.

Book a free assessment to see if you are ready to outsource your IT support?

To be prepared takes a clear action plan, backed by a good IT strategy. Rito-Technologies is an IT business partner who maximises business output through technology. They enable their clients to be secure with their IT Strategic Planning, which is guaranteed to increase your accessibility, productivity, and levels of communication with the right level of technology for business and potential customers.

For more information about our IT Strategic Planning or our IT support solutions, please get in touch with us at and we will gladly assist you.

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