How can AI benefit my small business?

How can AI benefit my small business?

How can AI benefit my small business?

While many business owners are still trying to figure out exactly what artificial intelligence (AI) means for them, there is already a large percentage of small businesses that are using AI tools and vastly improving efficiency and saving hundreds of millions of rands. Sound too good to be true?

How AI can benefit a small business

Revolutionising small business

According to the Harvard Business Review small businesses have a lot to gain from embracing AI technology. With the use of chatbots and customer service automation, businesses can offer faster and more efficient customer service. AI-driven personalised marketing campaigns can help build stronger connections with customers and increase brand loyalty. Additionally, AI-powered content creation tools can streamline the content creation process, saving businesses time and money.

AI has the potential to revolutionise the way small businesses operate, providing a competitive advantage and enabling them to scale and grow in new ways. It’s essential for businesses to stay up to date with the latest advancements in AI and embrace AI-powered tools and platforms to remain competitive and achieve success in the digital age.

7 Ways AI can impact your business, for good

AI has the potential to significantly impact small businesses in various positive ways, here are some ways in which it can impact your small business.

  1. Enhanced Customer Service

AI-powered chatbots and virtual assistants can provide 24/7 customer support, answering common queries, solving basic problems, and improving overall customer satisfaction. This allows small businesses to offer a level of customer service that rivals larger competitors, without the need for a large customer service team.

  1. Improved Efficiency and Productivity

AI can automate routine tasks such as scheduling, invoicing, and data entry. This automation frees up time for small business owners and their employees to focus on more strategic tasks that require human intelligence and creativity. It can also reduce errors associated with manual processes.

  1. Data-Driven Insights

AI tools can analyse large volumes of data to uncover insights about business performance, customer preferences, and market trends. This can help small businesses make informed decisions, tailor their offerings to meet customer needs better, and identify new market opportunities.

  1. Cost Savings

By automating routine tasks and improving operational efficiencies, AI can help small businesses save money in the long run. Additionally, many AI tools are becoming more accessible and affordable, even for small businesses, thanks to cloud computing and software-as-a-service (SaaS) models.

  1. Personalised Marketing

AI can analyse customer data to create personalised marketing messages and recommendations. This level of personalisation can help small businesses engage more effectively with their customers, improve customer loyalty, and increase sales.

  1. Enhanced Security

Small businesses are not immune to cybersecurity threats. AI-powered security solutions can help identify and respond to potential threats more quickly than traditional software, reducing the risk of data breaches and protecting sensitive information.

  1. Competitive Advantage

By adopting AI technologies, small businesses can gain a competitive edge over those who are slower to adopt these innovations. Whether through improved customer service, personalised marketing, or more efficient operations, AI can help small businesses stand out in a crowded market.

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Proven results of AI in small businesses

The SBEC survey found small businesses have experienced significant time and cost savings due to AI, allowing them to redirect resources to various areas, including:

·        41% have used AI to redirect their own time and employee time to higher-value work

·        39% have invested in AI tools for innovative solutions for customer engagement and retention

·        37% have used cost savings from AI to invest in other new technologies

·        36% have kept prices stable for customers in this inflationary environment

·        34% have used cost savings to pursue growth opportunities for their business

·        25% have used cost savings to increase wages and benefits

·        25% have used cost savings to set aside capital for emergency/other purposes

·        20% have used cost savings to pay down debt more quickly

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Rito Technologies are ready to help you

While AI offers many opportunities, small businesses face challenges in adopting these technologies. These include the initial cost and complexity of implementation, the need for digital literacy and training, and concerns about data privacy and security. However, with strategic planning and the right IT partnership, even small businesses can overcome these challenges and leverage AI to achieve their goals.

We are an experienced IT partner that can help you maximise your business output with a multi-layered approach to your security. We enable our clients to optimise efficiencies with their IT Strategic Planning, which is guaranteed to increase your accessibility, productivity, and levels of communication with the right level of technology for business and potential customers.

With our free IT assessment, we can also help you identify what threats your organisation may have, and we are here to help improve this with a strategic IT roadmap to present further opportunities for growth.

For more information about our IT assessment to help improve your company’s Online Security, get in touch with us at info@rito-tech.co.za or call us on 010 213 7016 and we will gladly assist you.
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Why authentication is critical to your security

Why authentication is critical to your security

Why authentication is critical to your security

Authentication is defined as a security process followed to verify and confirm the identity of an individual, device, or system attempting to access a particular resource or service. It ensures that the claimed identity is valid and authorised to perform the requested actions or access specific information.

Why authentication is critical to your security

Understanding authentication

Every year, as technology progresses and more crucial assets are housed in digital areas, cybersecurity for your organisation becomes more important. Financial information, asset inventory, proprietary secrets, passwords, and client information, are just a few of the things that can be compromised if your system gets into the hands of a cyber thief.

Everyone in your business has some level of access to company networks to execute their tasks. Yet, the more individuals with access, the less secure your digital assets are.

This is where two-factor authentication (2FA) comes into play.

This way of enhancing access control protects your company’s IT environment against bad actors who may have obtained passwords or other access methods due to a breach, phishing effort, or brute force attack. Multi-factor authentication goes above and beyond to ensure that anyone attempting to access your system is authorised. 

What is two-factor authentication?

According to Investopedia, two-factor authentication can be used to strengthen the security of an online account, a smartphone, or even a door. 2FA does this by requiring two types of information from the user—a password or personal identification number (PIN), a code sent to the user’s smartphone (called a message authentication code), or a fingerprint—before whatever is being secured can be accessed.

Two-factor authentication is a combination of two of the following:

  • Something you know (your password)
  • Something you have (such as a text with a code sent to your smartphone or other device, or a smartphone authenticator app)
  • Something you are (biometrics using your fingerprint, face, or retina
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Why is 2FA so important?              

Let us look at a combination of factors why 2FA is critical to your security both in an organisation and personal capacity.

1.      Protection against unauthorised access: Authentication ensures that only authorised individuals or systems can access sensitive information, preventing data breaches and cyber threats.

2.      Prevents unauthorised transactions: In financial applications and online banking, 2FA plays a crucial role in preventing unauthorised transactions, even if an account’s primary credentials are compromised.

3.      Compliance: Many regulations and laws require organisations to implement authentication to protect sensitive data and avoid penalties and legal consequences.

4.      Versatility and accessibility: 2FA can be implemented in various forms, such as SMS codes, email codes, authenticator apps, or hardware tokens, making it a flexible security solution that can be adapted to the needs of different users and organisations.

5.      Convenience: Different authentication methods, such as single sign-on and biometric authentication, make it easier for users to access resources, improving the overall user experience.

6.      Auditing and accountability: Authentication helps track and monitor access to sensitive information, enabling organisations to identify security breaches and meet data retention and reporting requirements.

7.      Enhanced security for cyber-attacks: By requiring a second form of verification, 2FA makes it significantly harder for attackers to gain unauthorised access to an individual’s accounts or sensitive information, even if they have managed to figure out or steal the user’s password.

8.      Trust and reputation: Strong authentication builds trust with customers, partners, and stakeholders, demonstrating an organisation’s commitment to security and protecting its reputation in the industry.

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Rito Technologies are ready to help you

We are an experienced IT partner that can help you maximise your business output with a multi-layered approach to your security. We enable our clients to optimise efficiencies with their IT Strategic Planning, which is guaranteed to increase your accessibility, productivity, and levels of communication with the right level of technology for business and potential customers.

With our free IT assessment, we can also help you identify what threats your organisation may have, and we are here to help improve this with a strategic IT roadmap to present further opportunities for growth.

For more information about our IT assessment to help improve your company’s Online Security, get in touch with us at info@rito-tech.co.za or call us on 010 213 7016 and we will gladly assist you.

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Spoofing poses several threats to businesses

Spoofing poses several threats to businesses

Spoofing poses several threats to businesses

Spoofing poses several threats to businesses, and its impact can range from financial losses to damage to reputation and compromised security. Countermeasures, such as encryption, digital signatures, and authentication mechanisms, are often employed to mitigate the risks associated with spoofing to protect your business.

Spoofing poses several threats to businesses

So, what is spoofing?

Spoofing is a type of scam in which a criminal disguise an email address, display name, phone number, text message, or website URL to convince a target that they are interacting with a known, trusted source, according to Investopedia. Spoofing often involves changing just one letter, number, or symbol of the communication so that it looks valid at a quick glance. For example, you could receive an email that appears to be from Netflix using the fake domain name “netffix.com.”

In summary, spoofing is the act of disguising a communication from an unknown source as being from a known, trusted source.

Why spoofing is a threat?

Spoofing can have serious consequences, as it can be exploited for fraudulent activities, identity theft, or to compromise the security of systems and networks.

Spoofing poses a significant risk to individuals and businesses as it can lead to financial crimes such as money laundering, identity theft, and fraud. It is often used to gain access to confidential information, which can be used to facilitate criminal activities. For example, a spoofed email from a bank could prompt a user to enter their login credentials into a fake website, allowing the attacker to steal sensitive data.

According to Forbes, the World Economic Forum analysed 961 domains and found that a vast majority of domains lacked the necessary email authentication implementations needed for protection against spoofing attacks. Further to this, cybersecurity measures implemented by organisations, governments and individuals are being rendered ineffective against the ever evolving and sophisticated methods being used by cybercriminals. IBM found that phishing had one of the most prolonged detection and containment periods among all forms of cyberattacks.

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How to prevent spoofing?

Preventing spoofing involves implementing various security measures to protect against different types of spoofing attacks. Here are some strategies to help prevent spoofing in your business:

  1. Use Strong Authentication:

Enforce strong authentication mechanisms, including multi-factor authentication (MFA), for accessing sensitive systems and applications. This adds an additional layer of security beyond just passwords.

  1. Employee Training:

Train employees to recognise phishing attempts and other social engineering tactics. Educate them about the importance of verifying the authenticity of emails, especially those requesting sensitive information or financial transactions.

  1. Network Security:

Implement network security measures to detect and prevent IP spoofing attacks. This may include using firewalls, intrusion detection systems (IDS), and intrusion prevention systems (IPS) to monitor and filter incoming network traffic.

  1. DNS Security:

Secure the Domain Name System (DNS) by implementing DNS Security Extensions, which helps ensure the integrity and authenticity of DNS information, reducing the risk of DNS spoofing.

  1. Web Security:

Employ secure web protocols such as HTTPS, which encrypts communication between users and websites. This helps protect against man-in-the-middle attacks and website spoofing.

  1. Monitor Email Traffic:

Regularly monitor email traffic for suspicious patterns or anomalies. Use email filtering solutions that can identify and block phishing attempts.

  1. Verify Identities:

Encourage employees to verify the identities of individuals requesting sensitive information or financial transactions, especially in cases of unusual or unexpected requests.

  1. Keep Software Updated:

Regularly update and patch software, including operating systems, email servers, and security applications. Vulnerabilities in outdated software can be exploited for spoofing attacks.

  1. Incident Response Plan:

Develop and regularly update an incident response plan to quickly and effectively respond to any spoofing incidents. This includes steps for investigating, containing, and recovering from security breaches.

  1. Collaborate with IT Partner:

Work closely with IT partner to implement security measures and receive timely information about emerging threats.

By adopting a multi-layered approach to security and staying vigilant, businesses can significantly reduce the risk of falling victim to spoofing attacks.

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Your final internal spoofing checklist

  1. Is the sender email address similar to the original?
  2. Have they used poor grammar in their message?
  3. Does the URL have an ‘s’ in https://?
  4. Did you receive a call from an unknown number?
  5. Does the attachment in the email seem suspicious?

Rito Technologies are ready to help you

We are an experienced IT partner that can help you maximise your business output with a multi-layered approach to your security. We enable our clients to optimise efficiencies with their IT Strategic Planning, which is guaranteed to increase your accessibility, productivity, and levels of communication with the right level of technology for business and potential customers.

With our free IT assessment, we can also help you identify what threats your organisation may have, and we are here to help improve this with a strategic IT roadmap to present further opportunities for growth.

For more information about our IT assessment to help improve your company’s Online Security, get in touch with us at info@rito-tech.co.za or call us on 010 213 7016 and we will gladly assist you.

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If you’ve enjoyed reading this blog, then sign up to receive our monthly blogs. We promise that we won’t share your email address with other business or parties and keep your details safe. You can choose to unsubscribe at any time.

Keeping your passwords safe with a password manager

Keeping your passwords safe with a password manager

Keeping your passwords safe with a password manager

Did you know the most common used passwords for almost a decade have been “123456” and “password”? If you have been using passwords like this or keeping your passwords written on the side of your desk or saving them in a text file on your device – stop this immediately. We know how difficult it is to remember a password combination and even more so now that we have multiple applications, we require passwords for, but more so today we require complex unique passwords to protect our data.

Keeping your passwords safe with a password manager

What is a password manager?

A password manager offers convenience and, more importantly, helps you create better passwords, which makes your online existence less vulnerable to password-based attacks.

PC Mag says password managers are apps that generate new, random passwords for all the sites you visit. They store these credentials for you in a secure virtual vault. Then, when you visit a site or open an app where you need to log in, the password manager automatically fills in your login name and password for you.

Most password managers can also fill in your personal information, like name, address, and credit card number on web forms to save you time during account creation or checkout when making a purchase online. Some password managers can store your important documents or other credentials like safe codes and medical information in the vault, too.

Five good reasons why a password manager can help you

Passwords may seem a trivial protection method, but secure, frequently updated passwords are still an effective way to keep your data safe.

1.      Never having to memorise another password
The main benefit of using a password manager to boost your cyber security is that you do not need to use the same password all the time or have a good memory to remember them all.

2.      Use stronger passwords
Without having to remember passwords, you can now use complicated passwords by incorporating the latest recommendations for secure passwords, including using long phrases, symbols, punctuation, and capitalisation. Rather than using ones that come off the top of your head.

3.      Use the same password manager across multiple devices
Many password managers provide access across multiple devices. As we use our mobile devices more often (and as more websites provide optimized mobile experiences), this is increasingly important. Many of the password managers also provide support for passwords for apps.

4.      Simple access to multiple accounts
You can login to accounts easily. Once you sign up for a password manager, you can install a browser extension that will autofill logins for you while still storing them securely.

5.      Share passwords securely
You can share passwords to joint accounts with family or co-workers. Of course, it’s not recommended you give away your personal passwords, but for shared accounts, a password manager gives you the option to control who has access to passwords.

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The Keeper password manager

Keeper is one of the most secure options on the market and keeps credentials, so confidential even the platform doesn’t know what your passwords are. The service can be as simple or complex as you want it to be, making it suitable for personal or business use.

As a leading and trusted cybersecurity leader, Keeper protects millions of people and thousands of companies globally. It is an easy-to-use platform that unifies critical components of identity and access management and enables zero-trust transformation.

The service also includes dark web monitoring and account takeover protection features so you can live your digital life stress-free. Keeper comes with an extensive knowledge library and comprehensive support.

Book an IT Assessment with Rito Technologies

Rito Technologies are ready to help you

We are an experienced IT partner that can help you maximise your business output with a reputable password manager. We enable our clients to optimise efficiencies with their IT Strategic Planning, which is guaranteed to increase your accessibility, productivity, and levels of communication with the right level of technology for business and potential customers.

With our free IT assessment, we can help you establish what VoIP system would be best suited for you. We can also identify areas for improvement as well as fill the gaps to present further opportunities for growth with an IT roadmap.

For more information about our IT assessment to help improve your company’s connectivity with VoIP, get in touch with us at info@rito-tech.co.za or call us on 010 213 7016 and we will gladly assist you.

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VoIP for small businesses is the way to grow

VoIP for small businesses is the way to grow

VoIP for small businesses is the way to grow

Any business with a concern about efficient and cost-effective solutions for telecommunications has been informed that Voice over Internet Protocol (VoIP) telephone systems are the best choice in today’s Internet-driven society. It also allows small businesses to scale, making it easier for them to grow.

VoIP for small businesses is the way to grow

What is VOIP?

The process works similarly to a regular phone, but VoIP uses an internet connection instead of a telephone connection.

VoIP (Voice Over Internet Protocol) is a phone technology that allows you to make and receive phone calls using the internet instead of traditional phone lines.

Unlike landline phone systems that are limited to a single desk phone in your office, VoIP lets you make and receive business phone calls from your laptop, tablet, regular smart phone (using an App), and even VoIP compatible office phone sets.

Advantages of VOIP

Lower costs: The bottom line is vital for every business, large or small. So, you must consider every cost-saving opportunity. One-way companies can realise significant cost savings is by adopting a VoIP phone system

No physical limitations. If your business is on-the-go, VoIP services can be a tremendous benefit to you as it will follow you wherever you go.

Simplified equipment. Rather than having to run special wiring and install special equipment, companies that choose a cloud-hosted VoIP phone solution don’t need to purchase any equipment to set it up.

Improved scalability and flexibility: Another advantage of VoIP is higher scalability. Whether you’re hiring more staff or opening a new branch in a new city, VoIP makes it easy to grow.

Employees can work from anywhere with VoIP: Another game-changing benefit of VoIP is work flexibility. Once you modernise your phone system with internet-based calling, your staff can work from anywhere. That means your organisation can go fully remote or use a hybrid model, where some employees come into the office for at least part of the week.

Why VOIP for small businesses?

VoIP phone systems make good sense for small businesses. In fact, recent research shows that more than one-third of all businesses are now using a VoIP phone system, with the vast majority of those being businesses with fewer than fifty employees.

VoIP for small business continues to advance significantly in terms of voice clarity, so much so that it has become indistinguishable from more traditional phone conversations. The advancement of VoIP technology and its low cost make VoIP an ideal choice for small businesses, but businesses should still do their homework before committing.

Is it right for your business? With so many options and information available, we recommend you ask an expert to guide you through to make the right decision for you.

Book an IT Assessment with Rito Technologies

Rito Technologies are ready to help you

We are an experienced IT partner that can help you maximise your business output with VoIP. We enable our clients to optimise efficiencies with their IT Strategic Planning, which is guaranteed to increase your accessibility, productivity, and levels of communication with the right level of technology for business and potential customers.

With our free IT assessment, we can help you establish what VoIP system would be best suited for you. We can also identify areas for improvement as well as fill the gaps to present further opportunities for growth with an IT roadmap.

For more information about our IT assessment to help improve your company’s connectivity with VoIP, get in touch with us at info@rito-tech.co.za or call us on 010 213 7016 and we will gladly assist you.

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If you’ve enjoyed reading this blog, then sign up to receive our monthly blogs. We promise that we won’t share your email address with other business or parties and keep your details safe. You can choose to unsubscribe at any time.

How secure are hybrid work models?

How secure are hybrid work models?

How secure are hybrid work models?

By the end of this year, 39% of global knowledge workers will work hybrid. This number increased from 37% in 2022, according to Gartner. Given these numbers, it’s easy to understand that collaborative work, which is time spent working with your colleagues using digital tools (like email, IM, phone calls and video conferencing platforms), is increasing. Research shows that collaborative work rose by about 50% between 2011 and 2021 and now consumes 85% or more of our working weeks. But how secure is it?

How secure is hybrid?

Research suggests that 57% of workers prefer hybrid work, which not only improves their engagement, productivity, and well-being, but also causes security headaches for IT.

With employees accessing corporate resources from various locations and personal devices, the attack surface has become much broader, making it difficult for IT professionals to defend against security threats.

Balancing security and flexibility have certainly become a challenge for companies. However, with the right security solution, IT can provide employees with hassle-free access to the applications they need to get work done from anywhere, while preserving their experience and applying security policies and controls transparently in the background.

How secure are hybrid work models?

What do the studies say?

A recent study done by Citrix says that the threat level has increased with widespread remote work:

1. 74% of security decision makers claim information security procedures, systems and controls have become more complex due to widespread home working.

2. 73% of survey respondents agree that over the past 12 months, the volume of security events and data to process has increased significantly.

3. 73% of respondents believe information security teams must tolerate a higher level of acceptable risk in a hybrid, work-from-anywhere environment.

How can hybrid security be improved?

Hybrid work makes security measures more complex and increases the number of targets for attacks — making it even more difficult to protect. There is no way to change the shift towards the more flexible and convenient hybrid work model, so we have no choice but to strengthen our defense measures and monitoring systems.

Monitoring — an important security measure. According to Sapphire cyber security monitoring is the process of continuously assessing a company’s network to spot potential security risks and ensure secure data transfers. Being aware of dangers enables you to act before they occur.

Cyber monitoring gives you immediate access to illegal updates or suspicious activity on your network. Most companies hire IT pros to anticipate potential security risks and a wide range of data breaches.

Have you got an IT pro on your side?

With Rito-Technologies we can help set up a rigid IT security system with monitoring for your peace of mind.

We are an experienced IT partner that can help you maximise your business output through IT security with Windows 365, together with Microsoft Zero Trust. We enable our clients to optimise efficiencies with their IT Strategic Planning, which is guaranteed to increase your accessibility, productivity, and levels of communication with the right level of technology for business and potential customers.

With our free IT assessment, we can help you establish how you currently use IT in your business and the best IT solution for you. We can also identify areas for improvement as well as fill the gaps to present further opportunities for growth with an IT roadmap.

For more information about our IT assessment to help improve your company’s cyber security, get in touch with us at info@rito-tech.co.za or call us on 010 213 7016 and we will gladly assist you.
Want to keep in touch?

If you’ve enjoyed reading this blog, then sign up to receive our monthly blogs. We promise that we won’t share your email address with other business or parties and keep your details safe. You can choose to unsubscribe at any time.